EasyOutsource | jonnee louh j. busain | Profile

Signed up Aug 7th, 2010

jonnee louh j. busain active 1 year, 9 months ago

call center specialist who wants to become a research and data entry specialist and virtual assistant

An experienced call center agent who wants to learn new skills and be of help to the company.

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Worker Details

Title	call center specialist who wants to become a research and data entry specialist and virtual assistant
Hourly Rate	$3.00 per hour
Availability	40 hours per week
Categories	Research & Data Entry, Virtual Assistant, Call Center / English Speaker
English Level	Intermediate
Education Level	College
University Attended	Mindanao State University- Iligan Institute of Technology
Area of study	English
Gender	Female
Date of Birth	November 3, 1980
City	Iligan
Country	Philippines
Local Time Zone	(UTC+8)

Worker Experience

My Self-Summary	An experienced call center agent who wants to learn new skills and be of help to the company.
My Ideal Job	data entry, virtual assistant, email/chat support
My Skills	networking devices, ISP set up, basic blogging
My Work Experience	1. Company Name : ICT Marketing Services Position Title : Customer Service (Live Advisor) Specialization : Customer Service Duration : July 2009 – June 2010 RESPONSIBILITIES  Answers general questions about customers’ product and troubleshoot if necessary. EXPERIENCED GAINED  Able to adjust to customers’ needs and learned how to profile them while listening to their concern. This is one way of promoting customer satisfaction. 2. Company Name : Convergys Position Title : Technical Support Representative Specialization : Technical Support Duration : April 2008 – November 2008 RESPONSIBILITIES  We have to assist customers’ in fixing their internet connection either we refresh their connections on our end or check for some software installed on their computers which blocks the internet connection. EXPERIENCED GAINED  Able to understand how internet connection was established and distributed to every customer. Able to understand also the factors affecting in losing the internet connection. 3. Company Name : Concentrix (Formerly Link2support Inc.) Position Title : PSR-Tech Lead Specialization : Technical Support Duration : March 2006 – March 2008 RESPONSIBILITIES  Improved CSAT(Customer Satisfaction) to hit and exceed the target  Improved Technical Competency of the agents  Improved FCR(First Call Resolution)  Increase ACD(Average Calls per Day) of the establishment  Lower AHT(Average Handling Time) of the agent LESSONS LEARNED  Handled irate clients and learned how to pacify them  Learned the foreign accent  Learned how to deal with different attitudes of the customer and my colleagues  Learned how to lead a team towards excellence
You Should Hire Me Because	I had been with a call center industry for 4 years and we were troubleshooting networking devices which is really far from my field but I was able to cope up with those new ideas imparted to us. I can easily grasp new information and is willing to be trained if needed. As a call center agent, I was able to understand different customers’ needs and learned how to promote customer satisfaction.