Basic Info

Full Name Jed Alvin Ruales

Worker Details

Title Customer Service Executive
Hourly Rate $2.00 per hour
Monthly Rate $200 per month
Availability 10 hours per week
Categories Call Center / English Speaker
English Level Advanced
Education Level College
University Attended University of Perpetual Help Rizal
Area of study Bachelor of Science in Nursing
Gender Male
Date of Birth December 16, 1986
City Las Pinas City
Country Philippines
Local Time Zone (UTC+8)

Worker Experience

My Self-Summary I am a highly dedicated individual who possess great amount of initiative and has a high passion in delighting customers. I value integrity and works with professionalism. I'm a highly objective with result driven mindset.
My Ideal Job Customer Service Executive
My Skills Multitasking, typing speed of 50-60wpm, good english diction both oral and verbal, telemarketing, collections and basic troubleshooting
My Work Experience Intercontinental Hotels Group – Al Khobar, KSA Responsible for recruitment both locally and internationally. Data entry and maintenance with strict confidentiality. HR Monthly reports and Manpower budgeting. HSBC – Electronic and Data Processing Philippines – Alabang June 2009- April 2011 Providing exceptional customer service skills to all existing mortgage customers via phone interaction with customers, focusing on resolving their requests/concerns with an efficient, accurate, professional and courteous manner to create customer's loyalty with the brand. Debt collection services for 0-30 days of delinquency accounts. Handling payment assistance over the phone and providing Hardship assistance program. Enrolling in auto debit program for their monthly mortgage payments. Advisor, counselor for account management and avoid delinquency. Convergys Corporation Philippines – Alabang October 2009 – April 2009 Responsible for all inbound calls for existing sprint customers. Providing accurate, concise and ability to build rapport and maintaining professionalism. Trained to do financial services for plan upgrades, contract renewals, additional line of service and other services. Assisting in mobile phone basic troubleshooting and phone activations. Trained to assist in debt collections for past due accounts. Etelecare Global Solutions – Makati July 2007 – July 2008 Telemarketing to new and existing Sprint customers to promote products and services. Responsible for handling phone upgrades, contract renewals and other concerns for both new and existing customers to ensure customer's satisfaction.
You Should Hire Me Because You should hire me because, I am organized and detail-oriented. I work well under pressure and deadlines. Loves to work with a variety of people, and possess a great attitude. I am looking for a creative, challenging, growth-oriented position and would like the opportunity to learn more about your corporation. What you need and what I can do sounds like a match!

Contact Info

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