||I am a highly dedicated individual who possess great amount of initiative and has a high passion in delighting customers. I value integrity and works with professionalism. I'm a highly objective with result driven mindset.
|My Ideal Job
||Customer Service Executive
||Multitasking, typing speed of 50-60wpm, good english diction both oral and verbal, telemarketing, collections and basic troubleshooting
|My Work Experience
||Intercontinental Hotels Group – Al Khobar, KSA
Responsible for recruitment both locally and internationally.
Data entry and maintenance with strict confidentiality.
HR Monthly reports and Manpower budgeting.
HSBC – Electronic and Data Processing Philippines – Alabang
June 2009- April 2011
Providing exceptional customer service skills to all existing mortgage customers via phone interaction with customers, focusing on resolving their requests/concerns with an efficient, accurate, professional and courteous manner to create customer's loyalty with the brand.
Debt collection services for 0-30 days of delinquency accounts.
Handling payment assistance over the phone and providing Hardship assistance program.
Enrolling in auto debit program for their monthly mortgage payments.
Advisor, counselor for account management and avoid delinquency.
Convergys Corporation Philippines – Alabang
October 2009 – April 2009
Responsible for all inbound calls for existing sprint customers.
Providing accurate, concise and ability to build rapport and maintaining professionalism.
Trained to do financial services for plan upgrades, contract renewals, additional line of service and other services.
Assisting in mobile phone basic troubleshooting and phone activations.
Trained to assist in debt collections for past due accounts.
Etelecare Global Solutions – Makati
July 2007 – July 2008
Telemarketing to new and existing Sprint customers to promote products and services.
Responsible for handling phone upgrades, contract renewals and other concerns for both new and existing customers to ensure customer's satisfaction.
|You Should Hire Me Because
||You should hire me because, I am organized and detail-oriented. I work well under pressure and deadlines. Loves to work with a variety of people, and possess a great attitude. I am looking for a creative, challenging, growth-oriented position and would like the opportunity to learn more about your corporation. What you need and what I can do sounds like a match!