Yesterday, June 7 2010, EasyOutsource was down from about 4 pm CST until around 4 am CST the following day. I want to first apologize to everyone for the inconvenience. We’re a business productivity site, and we’re not helping your productivity when you can’t access our site.
Second, for anyone interested, I want to let you know what happened and what we learned from it. This information may be useful to other website owners navigating the obscure world of hosting and server administration.
What Happened
EasyOutsource lives on a dedicated server in Los Angeles hosted by WebNX. Yesterday morning at around 11 am CST, the server stopped responding and required a hard reboot. Because the server stopped responding to the network before our monitoring services could collect data useful in diagnosing the problem, we weren’t exactly sure what had happened. After a quick reboot, everything seemed to be running fine.
Then, a few hours later, the server went down again. This time it did not recover from a reboot. Our server [...] Continue reading